LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to:

🎯 Improve the productivity of their teams with our SaaS-based Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips.

🎯Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of more than 300 Lumies in 6 offices (Lyon, Paris, Lille, London, Austin, Tokyo), LumApps supports companies such as Veolia, Valeo, Air Liquide, Colgate-Palmolive, The Economist, Logitech. To support its international development. LumApps has raised $100 million, including $70 million in December 2019.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*Team* 

Our partner ecosystem is growing and we put great emphasis on supporting our partners at LumApps. As a Partner Engineer, you will work closely with our partners as they deploy LumApps to their customers to help them with technical solutions with identity and services providers, platform architecture and use case configuration. You will grow relationships with the consultants at these partners to enable them as they grow expertise internally and expand their practice with us.

*Missions*

What you will do:

• Support partners on customer technical problems through effective diagnosis, resolution, or implementation of new investigation techniques to increase productivity for customer issues on LumApps

• Develop an in-depth understanding of LumApps’s product technology and underlying architectures by troubleshooting, reproducing, and determining the root cause for partner projects

• Work in a fast pace environment, adapting to abrupt changes quickly and providing new alternatives for unforeseen technical roadblocks

• Resolve new technical challenges and document new processes that will help other customers and internal teams at scale

• Support partner projects during installation process, IdP and SSO configurations, and other current and future LumApps technical native integrations

• Build documentation for partners for the technical components of deploying and configuring LumApps. Support partner training team with content creation and instructor led training.

• Build relationships with product and engineering teams to facilitate solutions and workarounds for partners in their customer projects and provide product feedback you hear from partners.

What we are looking for:

• Creative, out of the box thinker

• Ability to build relationships with partners and enable them by solving customer issues with them in real-time so they can scale that knowledge to their future projects

• Excellent troubleshooting, attention to detail, and written and verbal communication skills

• 2+ years of practical experience as a Solutions Engineer or Customer Engineer

• Comfortable working with Google’s set of collaboration tools (Workspace) and Microsoft O365

• Mindset for automation versus manually completing tasks using macros, scripts, etc.

• Ability to work in multiple projects, with different deliverables and deadlines

• Ability to thrive in ambiguity and a fast paced environment

• Ability to find solutions to complex SaaS problems

*Preferred Qualifications*

• experience working in a client facing environment

• Ability to be hands on with our partners and offer strategic advice or solutions on integrations

• Knowledge of end-to-end security and understanding of popular API security technologies such as OAuth, SAML, SCIM and SSO is a plus

• Working experience with JavaScript and / or REST APIs is a plus

• Working experience with Google Admin Console and Microsoft Azure Administrator tools is a plus

• Experience in SaaS

*Why join us?*

At LumApps we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges and have a strong sense of team spirit.

And what are we doing for our employees' Experience...?

✅ A complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital

✅ Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas!

✅ Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses.