LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to:

🎯 Improve the productivity of their teams with our SaaS-based Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips.

🎯Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of more than 300 Lumies in 6 offices (Lyon, Paris, Lille, London, Austin, Tokyo), LumApps supports companies such as Veolia, Valeo, Air Liquide, Colgate-Palmolive, The Economist, Logitech. To support its international development. LumApps has raised $100 million, including $70 million in December 2019.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving", apply now!

*Team* 

LumApps is seeking an Implementation Consultant in Austin, TX or remote location to work with clients and across multiple teams to define use cases, provide recommendations, and implement the LumApps platform based on digital workplace best practices and recommendations. As part of the LumApps Professional Services team, you serve new and existing customers by tailoring solutions to their needs, whether it is through setting up a new LumApps platform, migrating content from an existing platform into LumApps, or providing guidance on adopting new features and functionality as the customer’s platform matures. Professional Services is passionate about setting up customers for long-term success in partnership with the Customer Success team. This is a great opportunity for someone who is passionate about eliciting requirements, communicating challenges and creating positive client experiences throughout product configuration and implementation.

*Missions*

• Provide best practices, recommendations, and guidance to achieve the client’s ideal future state

• Lead workshops with the client to identify current pain points and gaps to define an ideal future state for the client’s deployment

• Provide training and enablement to clients, to ensure effective administration and use of the LumApps solution by the client

• Document and deliver all best practices and recommendations to the client

• Perform platform configurations and ensuring accuracy of complex data and multi-system integrations

• Maintain advanced knowledge of all LumApps products and solutions

• Resolve issues and answer questions from both internal and external customers

• Collaborate regularly with other departments to improve processes or procedures

• Ensure appropriate hand-offs and communication with up-stream and downstream service delivery teams

• Maintain knowledge of departmental processes and procedures

*Why join us?*

At LumApps we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges and have a strong sense of team spirit.

And what are we doing for our employees' Experience...?

✅ A complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital.

✅ Work with passionate experts who will share their knowledge and help you develop and grow (technical guilds, domain architects…).

✅ Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses.