Customer Success Manager
LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners, and above all their employees.
LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits.
Our mission: To make people feel that they belong and have a purpose.
To create an environment where all employees are engaged and work together towards the same goal. Over 450 leading companies trust LumApps to:
🎯 Improve the productivity of their teams with our SaaS-based Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,
🎯 Transform employees into real ambassadors of their company,
🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips.
🎯Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.
With a team of more than 300 Lumies in 6 offices (Lyon, Paris, Lille, London, Austin, Tokyo), LumApps supports companies such as Veolia, Valeo, Air Liquide, Colgate-Palmolive, The Economist, Logitech. To support its international development. LumApps has raised $100 million, including $70 million in December 2019.
If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!
*Team*
LumApps is seeking a Customer Success Manager, to join our Customer Success team! LumApps Customer Success partners with our customers to ensure they’re getting the most value from our platform. The Customer Success Manager will contribute to the team’s mission by supporting our small and midsize business (SMB) customer and partner ecosystem in delivering value to LumApps customers. This role will provide clarity on the LumApps product and functionality, LumApps business relationships through contracts, and LumApps value through industry knowledge and best practices.
*Missions*
Manage a portfolio of 40-50 existing LumApps customers, ensuring that each customer gains maximum value from their LumApps Solution with an objective of growing their Annual Recurring Revenue (ARR)
Create, maintain and reinforce a trustful relationship with LumApps’ customers and partners
Lead and execute customer action plans and partner touchpoints
Manage the renewal pipeline with visibility and commitment
Support customers and partners in growing existing usage of LumApps’ solution by providing best practices and supporting product add-on recommendations and referring to sales team for upsells
Help customers and partners proactively set customer goals in using LumApps and help manage expectations along the journey
Help build quotes, proposals, and participate in contract discussions
Keep customer and partner data up to date and accurate in the LumApps Customer Management Tools
Collaborate closely with LumApps Customer Success, Account Management teams and partners to execute on our aligned goals
Collaborate with Professional Services, Sales, and Product Management to deliver the appropriate experience for LumApps’ partners and customers
*Skills*
2+ years experience in a customer facing role.
Prior experience B2B SaaS customer and partner relationships
Proactive, responsive, and detail oriented management of multiple customer relationships
Communicate effectively with customers, internal teams, and partners
Reliable reporting on activities and revenue
Motivation to make our customers successful in the usage of our solution to build success-driven growth
Share cultural values of the company
A high level of autonomy in a fast growing environment
Preferred: Experience with Intranet / Digital Workplace tools (e.g. Jive, Unily, Sharepoint, Beezy, Igloo, LifeRay, LiveTiles, Interact, Simpplr, etc.)
*Why join us?*
At LumApps we believe that diversity in terms of experience and culture is the power of our teams. We are looking for Lumies who are passionate about their work, enjoy the everyday challenges and have a strong sense of team spirit.
And what are we doing for our employees' Experience...?
✅ A complete and rich onboarding, organized for each new promotion of employees, in person or 100% digital
✅ Technical challenges all day every day: you will have the freedom to innovate and adopt new ideas!
✅ Work with passionate experts who will share their knowledge and help you develop and grow! (technical guilds, domain architects…)
✅ Ongoing training, to develop the skills and know-how of our employees through hundreds of training courses.
✅ Internal mobility around the world. We offer all of our Lumies the possibility of internal development within our different sites in France and abroad.
- Department
- Customer Success NORAM
- Locations
- Austin
- Remote status
- Hybrid Remote
Austin
LumApps is...
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A company that has been growing for nearly 10 years
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More than 300 Lumies worldwide
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More than 450 customers
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Offices in Austin, Paris, Lyon, Lille, Londres, Tokyo, Frankfort
Our greatest pride?
Our talents come from a variety of backgrounds and are passionate about creating a unique, powerful solution that delivers the best possible employee experience.
About LumApps
LumApps is an Employee Experience Platform that helps organizations thrive in a digital environment by connecting and empowering employees with purpose and belonging.
Customer Success Manager
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