LumApps is an Employee Experience Platform that supports companies in their digital transformation on communication, collaboration and engagement of their customers, partners,and above all their employees.

LumApps is a proven leader in this dynamic market with a truly unique vision and product. Our enterprise-grade SaaS platform has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave. We are also regularly selected for the French Tech Next40/120 program.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust LumApps to:

🎯 Improve the productivity of their teams with our SaaS-based Collaborative Experience
Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯Helping companies to reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 400 Lumies spread across 9 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo), LumApps supports large enterprises from all around the world. We are entering an ambitious phase in our company's journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and make LumApps shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*The role* 

We are currently looking for a Deployment Consultant (Fluent in Japanese & English) to join our team in Japan, Tokyo ! In this role, you will play a critical part in ensuring the successful delivery of our LumApps platform to clients. As an expert in digital workplace solutions, you will lead multiple implementation projects, collaborate cross-functionally with sales, project managers, and technical teams, and guide our enterprise clients from onboarding to full adoption.

This position requires a strong customer-focused mindset, experience managing SaaS implementations, and the ability to work in both Japanese and English. If you are passionate about creating impactful digital experiences for global companies and thrive in a fast-paced, collaborative environment, we’d love to hear from you ! 

*Missions*

• As a strong expert of our Digital Workplace Lumapps, manage multiple client
  implementations simultaneously.
• Collaborate with the sales team to identify current customer challenges and gaps and define a best-case scenario for future deployment.
• Actively support implementation projects from requirement definition to Go Live phases.
• Provide best practices, recommendations, and guidance to achieve the
  client’s ideal future state.
• Lead workshops with the client to define the client’s needs.
• Assist with the creation of professional services scopes of work (SOW) for
  client deployments.
• Provide training and enablement to clients, to ensure effective administration
  and use of the LumApps solution by the client.
• Document and deliver all best practices and recommendations to the client.
• Perform system setup and configuration ensuring accuracy of complex data
  and multi-system integrations.
• Provide superior customer service to all internal and external customers.
• Manage defect or problem resolution to drive implementations to completion.
• Notify management of any complications, missing data, or system defects that
  might delay the implementation.
• Identify and assist development with resolution and enhancements to
  workflow, scripts, or system defects.
• Perform testing on new workflow, scripts, or solutions prior to implementation.
• Resolve issues and answer questions from both internal and external
  customers.
• Collaborate regularly with other departments to improve processes or
  procedures.
• Ensure appropriate hand-offs and communication with up-stream and
  downstream service delivery teams.

*Skills*

• 4-5 years experience in a SaaS implementation role.
• Proficient in Japanese and have a strong command of English.
• Knowledge of best practices for implementations.
• Experience in leading ideation/UX workshops.
• Experience in guiding change management for enterprise customers.
• Strong ability to gather customer expectations and communicate.
  specifications to technical and non-technical audiences.
• Leading, Gathering, Finding, and recommending customer solutions.
• Strong ability to work within a project team (technical expert, designer, project
  manager).
• Capable of working on different projects at the same time.

Preferred Qualifications:

• Experience in working on collaborative platform implementation.
• Deep technical understanding of a SaaS solution.
• Experience in working directly with customers.
• Google Workspace and / or Microsoft Office 365 (O365) platform
  administration knowledge.

💡 Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

🏡 Hybrid work model

🎉 Afterworks, team celebrations & seasonal parties

💻 Equipment of your choice

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.