LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*About the role*

Title: Strategic Partnerships Manager

Location: Austin, Texas

Department: Partnerships

Reports To: Chief Strategic Partnerships Officer

LumApps is looking for an experienced and operational-minded Program Manager to own one of its most critical strategic partner relationships. In this role, you will start by managing a high-value partner who resells the LumApps Employee Experience Platform under a white-label agreement.

You will act as the bridge between LumApps’ internal teams (Product, Engineering, Support, Marketing, Finance) and the Partner’s organization. Your goal is to remove friction, ensure technical stability, accelerate Go-To-Market (GTM) strategies, and drive revenue growth by enabling the partner to sell, deploy, and support our platform seamlessly as their own.

The cornerstone of this role is the execution of a massive, 3-year migration program. You will orchestrate the transition of the partner’s legacy customer base onto the new LumApps-powered environment. This position sits at the intersection of relationship management, technical implementation, and large-scale project delivery.

*Missions*

1. Strategic Relationship Management

• Act as the primary point of contact and trusted advisor for the White-Label Partner.

• Lead Quarterly Business Reviews (QBRs) and regular status meetings to track pipeline health, revenue targets, and program KPIs.

• Navigate the partner’s organization to identify key stakeholders (Sales VPs, Product Leaders, CSMs) and build lasting relationships.

2. Program Operations & Governance

• Manage the operational lifecycle of the white-label program, ensuring accurate billing, license provisioning, and contract compliance.

• Own and orchestrate (develop, maintain, and execute) a comprehensive 3-year migration project plan, moving the partner’s legacy customer base to the new white-label LumApps environment.

• Keep track of conversation between the assigned Technical Account Manager and Product / Engineering to manage the specific technical requirements of the white-label instance.

• Proactively monitor usage and adoption global and per customer to ensure global success of the Partnership.

3. Ensure Partner Enablement & Success

• Partner Empowerment: Equip the partner’s sales and support teams with the training, documentation, and playbooks required to sell and service the platform independently.

• Keep the partner informed of the LumApps roadmap, ensuring they are prepared to market new features to their customer base.

• Feedback Loop: With the Technical Account Manager, act as the voice of the partner within our organization, advocating for feature requests or fixes that impact the white-label user experience.

*Skills*

• Experience: 5+ years in SaaS, specifically in Partnerships, Channel Management, or Customer Success.

• White-Label/OEM Knowledge: Proven experience managing OEM, Embedded, or White-Label software relationships.

• Project Management: Strong organizational skills (PMP or Agile certification is a plus) to manage cross-functional timelines and deliverables.

• Communication: Exceptional ability to understand, challenge and communicate technical concepts to business leaders and business value to technical teams.

• Autonomy: You will have the freedom to define the processes and playbooks needed to make this partnership successful, and provide the right level of escalations to leadership when decisions need to be made.

Technical Aptitude

• Familiarity with the Employee Experience (EXP) or Intranet market.

• Basic understanding of APIs, SSO (Single Sign-On), and mobile app deployment processes.

Soft Skills

• Diplomacy: Ability to say "no" to feature requests while maintaining a positive relationship.

• Empathy: You can view the product through the lens of the partner, understanding that their reputation is on the line when our software glitches.

• Grit: You are willing to get hands-on to solve operational blockers.

Travel Expectations

• Frequency: Low

• Structure: Travel will be mostly planned in advance, primarily for Quarterly Business Reviews (QBRs) or major milestones at the partner’s location.

💡 Why You’ll Love Working at LumApps

At LumApps, we believe in fostering an environment where every team member feels valued, supported, and empowered to thrive. Here's a glimpse of what we offer:

🏖️ Generous Paid Leave – 25 vacation days (prorated based on hire date), 9 sick days, 10 paid holidays, plus 2 floating holidays

🏥 Health Insurance – United Healthcare, 100% employer-paid benefits from day 1

💰 401k Retirement Plan – We match 100% of your contribution up to 4%

👶 Family-Friendly Policy – Inclusive maternity & paternity leave

🎉 Team Celebrations & Seasonal Events – Because culture matters

💻 Equipment of Your Choice – Set up your workspace your way

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.