LumApps is now more than just an Employee Experience Platform — it is an AI-powered Employee Hub that supports companies in their digital transformation of communication, collaboration, and engagement with their customers, partners, and above all their employees.

Our platform is a proven leader in this dynamic market with a truly unique vision and product. It has been deployed by Fortune 500 clients around the world and is delivering meaningful business benefits. LumApps is identified as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions as well as in Intranets Forrester Wave, and regularly selected for the French Tech Next40/120 program.

✨ In 2025, LumApps strengthened its leadership position by partnering with Beekeeper, a pioneer in frontline employee experience solutions. This strategic collaboration expands our reach and impact across all types of workers — from HQ to the frontline.

Our mission: To make people feel that they belong and have a purpose.

To create an environment where all employees are engaged and work together towards the same goal. Over 700 leading companies trust our solution to:

🎯 Improve the productivity of their teams with our AI-powered Collaborative Experience Platform integrated with both Google and Microsoft collaborative suites,

🎯 Transform employees into real ambassadors of their company,

🎯 Make employees more efficient and better connected to their peers and relevant information, regardless of their location, with the tools and information they need at their fingertips,

🎯 Help companies reduce turnover, accelerate employee onboarding, better collaborate and share knowledge, and even improve their customer experiences.

With a team of over 600 Lumies spread across 11 offices (Lyon, Paris, Lille, Sophia Antipolis, London, Barcelona, Hamburg, Austin, Tokyo, Zurich, Krakow), we support large enterprises all around the world. Over the past year, we have been driving an ambitious phase in our journey under the impulse of our new shareholder Bridgepoint, aimed at propelling us to become the clear leader in our market and shine worldwide in our industry. We are looking for individuals who are excited to actively participate in this transformation.

If these core values sound like you: "be bold, do amazing things", "say what you mean, do what you say", "one team, same mission", "always be evolving": apply now!

*Team* 

Following the recent merger of our platforms, our Global Scale Team is undergoing an exciting transformation. Our mission is to manage a large portfolio of SMB customers by shifting from a traditional, reactive 1:1 support model to a highly automated, proactive digital-first approach. Our goal is to leverage technology, AI, and scaled communications to deliver the right value to our customers at the right time. To help orchestrate this vision, we are looking for our future Senior Digital CSM.

*Missions*

You will be the strategic mind behind our digital customer success initiatives. While our Operations team handles the technical software configuration, you will be the "brain" of the operation: designing the intelligence, analyzing the data, and defining the exact processes and content that will bring our Scale strategy to life.

• Design Automated Customer Journeys: Conceptualize and structure automated campaigns (e.g., onboarding journeys, feature adoption, churn prevention) and develop our One-to-Many content strategy (webinars, resource centers).

• Build AI & Efficiency Playbooks: Leverage modern AI tools to create standard workflows and playbooks that the entire CS team will use to save time and scale their impact.

• Data Analysis & Trigger Definition: Analyze product adoption and customer health data to define business rules (e.g., usage drop alerts). You will provide these precise specifications to the Operations team for implementation.

• Cross-Functional Collaboration: Actively partner with other departments (RevOps, Customer Experience, Product, Marketing) to co-build and align the Scale strategy across the company.

*Skills*

• You have already built and implemented Digital CS projects, Scale programs, or 1-to-many strategies from scratch in a SaaS environment.

• You understand the logic behind modern CS platforms, product analytics, and ticketing systems.

• You are fluent in English (Mandatory) to collaborate with our international teams and customers.

• Speaking German is a strong plus given our large portfolio in the DACH region.

• French is also required for direct management communication.

• Mindset & Soft Skills:

  • Creative & Autonomous: You think outside the box to engage customers at scale. You don't wait for solutions; you create them.

  • Strong Conviction: You know how to defend your ideas and justify your strategies with a data-driven approach.

  • Curious & Collaborative: You have a natural curiosity to explore what other teams are doing and love building strategies collaboratively.

  • Solid References: You can provide strong references demonstrating your concrete impact on Scale projects or customer experience automation.
    
    

You will be joining a team right at the foundation stage, where you will have the freedom to invent and shape our processes. Your work will have a direct, measurable impact on the efficiency of our CSMs and on the satisfaction of thousands of customers worldwide.

💡 Why You’ll Love Working at LumApps

We’re proud to offer a work environment where people feel supported, valued, and empowered. Here’s a peek at what we offer:

🏡 Hybrid work model – 2 days at the office, 3 days remote - Total remote possible

🕒 RTT days – ~10 extra days off per year

💳 Meal vouchers (SWILE) + free snacks & coffee 

🧘‍♀️ Yoga classes - Take a mindful break in our Paris office

👶 Supportive parental leave and family moments — yes, even a Christmas party for your kids !

🛡️ Health insurance (ALAN) – 60% covered + full life & disability cover

🎉 Afterworks, team celebrations & seasonal parties

💻 Equipment of your choice

🗣️ French & English lessons, professional development & access to Leeto CSE

We aim to celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from candidates of all backgrounds, identities, and experiences.